Pjok App FAQ – All your questions answered here

Each person may only open one account open. Creating multiple accounts is a violation of Pjok App's terms. If detected, all accounts will be suspended and balances may be forfeited.

Wait 1–2 minutes and check your mobile network connection. If you still haven't received it, use the "Resend" option. If the issue persists, contact our Live Chat support — we'll help you right away.

Yes, most details can be updated from your profile settings. However, changes to your name or date of birth may require KYC verification. You can also reach out to our support team for assistance.

To register on Pjok App Minimum 18 years years of age. A national ID card or passport may be required for age verification. Any account found to belong to a minor will be closed immediately.

To delete your account, please contact our support team. Before deletion, make sure your balance is zero. Once deleted, your account and history may not be recoverable. You may also want to consider the self-exclusion option.

KYC (Know Your Customer) is an identity verification process. For large withdrawals or suspicious account activity, you may be required to submit your National ID or passport. This is in place to protect the security of your own account.

You can still receive the welcome bonus without a referral code. However, if you use a friend's referral code, both of you will receive an additional bonus. Please note that referral codes can only be entered at the time of registration — they cannot be added later.

Deposits are usually instant. However, network issues can occasionally cause a delay of 5–10 minutes. If your deposit hasn't arrived within 15 minutes, please contact our support team with your transaction ID and we'll resolve it promptly.

The minimum withdrawal amount on Pjok App is BDT 200. Each withdrawal is typically processed to your bKash or Nagad account within 5–15 minutes.

Pjok App does not charge any withdrawal fees of its own. However, bKash or Nagad may apply their standard transaction charges, which are outside Pjok App's control.

The daily withdrawal limit depends on your account's verification level. Standard accounts have a daily limit of BDT 50,000, while verified accounts enjoy a higher limit. Contact support for more details.

For security purposes, the name on your payment method must match the name registered on your account for both deposits and withdrawals. Transactions made from an account under a different name may be cancelled.

Once a deposit is completed, it generally cannot be cancelled. If a deposit was made in error, contact support immediately. We will review the situation and do our best to assist.

Bonus balance cannot be withdrawn directly. Once the wagering requirement for each bonus has been met, it can be withdrawn as real money. For full terms and conditions In the Terms & Conditions See.

A wagering requirement means you must place bets totalling a specified multiple of your bonus amount before you can withdraw. For example, a BDT 1,000 bonus with a 5x wagering requirement means you need to bet BDT 5,000 in total. Full details are listed in each bonus's terms and conditions.

Yes, most bonuses have an expiry period — typically 7–30 days from the time they are issued. Any unused bonus will be forfeited after it expires. The validity period for each bonus is stated in its terms.

Share your referral code with a friend. When they register and make their first deposit, both of you will receive a bonus. There is no limit on referrals – the more you refer, the more bonuses you earn.

Yes! pjok app regularly offers daily, weekly, and monthly bonus promotions. Promotions Page Check back regularly. VIP members receive exclusive bonuses.

No, the welcome bonus is available only once, on your first deposit. However, special bonus offers may also be available on your second and third deposits. On the Promotions page View current offers.

Yes, pjok app offers live betting. You can place bets in real time while a match is in progress — odds update moment to moment, letting you make decisions based on how the game unfolds.

Pjok App's slots and casino games use internationally certified RNG (Random Number Generator) technology. Every result is completely random and cannot be manipulated by anyone.

Yes. If a match is cancelled or a bet is voided due to a system error on our end, the staked amount will be refunded to your account. Please note that refunds do not apply to bets that were lost in the normal course of play.

Minimum bet amounts vary by game. Generally, Sports Betting starts from BDT 10, slots from BDT 5, and Live Casino from BDT 50.

Yes! You can bet on Bangladesh cricket as well as all major international cricket tournaments — IPL, T20 World Cup, bilateral series, and more — with both live and pre-match betting available.

Change your password immediately and log out of all devices. Then notify our support team. We will secure your account and investigate any suspicious activity.

Go to Account Settings → Security → and enable "Two-Step Verification". You will receive an OTP on your mobile with every login. With this enabled, even a stolen password cannot be used to access your account.

No. Our Privacy Policy your information is never sold or shared with third parties. Data may only be disclosed to authorities when required by law.

Never share your password or OTP with anyone claiming to be from Pjok App. Only log in through pjokapp.pro. Do not click on suspicious links. Pjok App staff will never ask for your password.

Yes, the app offers all the same games available on the website. In fact, the app delivers faster loading, smoother gameplay, and push notifications — making it the ideal choice for mobile gaming.

Pjok App is a lightweight app – approximately 30–50 MB on Android, and slightly more on iOS. It runs smoothly on most mid-range phones.

New games or features may not work on older versions. Keeping the app updated is also better for security. Update whenever you receive an app notification, or manually update from the store.

First, close the app and reopen it. Try restarting your phone. Uninstall and reinstall the app. If the issue persists, visit the website at pjokapp.pro in your browser and contact support.